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    Terms of Service

    Last updated: April 22, 2026

    1. Acceptance of Terms

    By accessing or using www.cracklepr.com (the "Site") or engaging Crackle PR ("we," "us," or "our") for public relations services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use the Site or our services.

    2. Services

    Crackle PR provides public relations, media relations, analyst relations, content creation, social media, and Generative Engine Optimization (GEO) services. The specific scope, deliverables, fees, and term of any engagement are governed by a separate written Statement of Work ("SOW") or Master Services Agreement ("MSA") signed by both parties. In the event of a conflict between these Terms and an executed SOW or MSA, the SOW or MSA controls.

    3. Use of the Site

    You agree to use the Site only for lawful purposes. You may not:

    • Use the Site in any way that violates applicable law or regulation
    • Attempt to gain unauthorized access to any portion of the Site, our systems, or connected networks
    • Use any automated means (bots, scrapers, crawlers) to access the Site, except for publicly documented search engine and AI crawlers operating in accordance with our robots.txt
    • Interfere with or disrupt the Site's operation or servers

    4. Intellectual Property

    All content on the Site — including text, graphics, logos, case studies, podcast episodes, and the Crackle PR name and brand marks — is owned by or licensed to Crackle PR and protected by United States and international copyright and trademark laws. You may not reproduce, distribute, modify, or create derivative works from any Site content without our prior written permission, except for personal, non-commercial use or as expressly permitted by fair use.

    For client engagements, ownership of work product, deliverables, and pre-existing materials is governed by the applicable SOW or MSA.

    5. Third-Party Content and Links

    The Site may reference or link to third-party websites, publications, podcasts, or services. We do not endorse and are not responsible for the content, accuracy, or practices of third parties. Logos and trademarks of third parties (including media outlets and clients) are the property of their respective owners and are used for identification and editorial purposes only.

    6. Disclaimers

    The Site and any content provided through it are made available on an "as is" and "as available" basis. To the fullest extent permitted by law, Crackle PR disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee any specific outcome from public relations services, including but not limited to media coverage, analyst recognition, AI/LLM citation, or business results.

    7. Limitation of Liability

    To the fullest extent permitted by law, Crackle PR shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Site or our services. Our total aggregate liability arising out of or related to these Terms shall not exceed the greater of (a) one hundred U.S. dollars (USD $100), or (b) the fees paid by the client to Crackle PR under the applicable SOW during the three (3) months preceding the claim.

    8. Indemnification

    You agree to indemnify, defend, and hold harmless Crackle PR and its officers, employees, and contractors from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from your breach of these Terms, your misuse of the Site, or your violation of any law or third-party right.

    9. Privacy

    Your use of the Site is also governed by our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference.

    10. Governing Law and Dispute Resolution

    These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of laws principles. Any dispute arising under or relating to these Terms shall be resolved exclusively in the state or federal courts located in Suffolk County, Massachusetts, and you consent to personal jurisdiction and venue in those courts.

    11. Changes to These Terms

    We may update these Terms from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

    12. Contact

    Questions about these Terms? Contact us:

    These Terms are provided for general informational purposes and do not constitute legal advice. Crackle PR recommends that you consult qualified legal counsel for any specific questions regarding your rights and obligations.